Support
Need a hand with Shalev? Start with the guide, or get in touch - we read every message.
Contact us
For technical support, account questions, or feedback, email us. We usually reply within 1-2 business days.
hello@shalev.appHow to use Shalev
The full user guide covers signing in, the free on-device tools, the assistant features, voice, and a phrasebook in all six languages.
Open the User GuidePlans & subscriptions
Shalev is free to start. Plus (€14.99/month) and Pro (€29.99/month) are auto-renewable subscriptions billed through your Apple ID. Each renews automatically unless cancelled at least 24 hours before the end of the current period.
- Manage or cancel any time in the Settings app → [your name] → Subscriptions → Shalev. Cancelling stops the next renewal; you keep your plan until the end of the period you've paid for.
- Payment is charged to your Apple ID at confirmation of purchase. Subscriptions and billing are handled by Apple - we can't see or change your card, and refunds for App Store purchases are requested from Apple at reportaproblem.apple.com.
- Change your plan any time in the app under Settings → Plan.
Account & data
- Delete your account and all data right in the app: Settings → Delete account. This permanently erases your data and can't be undone.
- Sign out (Settings → Sign out) wipes the app's data from the device; it comes back when you sign into the same account.
- Shalev is EU-hosted. What we store and why is in the Privacy Policy.
Quick answers
The assistant says my mailbox isn't readable
The mail-reading features work with Microsoft / Outlook. Google sign-in currently supports sending mail and calendar only. Connect a Microsoft account in Settings to enable mail reading.
Does Shalev ever send or delete without me?
No. It reads instantly, but every email it would send and every calendar change waits on your Approvals - you tap Approve first. Threat Guard labels or files suspicious mail but never deletes.
A reminder didn't fire / the app feels offline
Reminders are scheduled on the device and fire even with no signal. If the assistant feels offline, check Settings → Connection → Test connection.